We will use Wiki.js as a knowledge base portal. Companies often provide knowledge base (KB) articles to provide solutions for common, daily tasks. We will use Wiki.js to teach students how to perform tasks in the Cloud Support Lab environment.
To get started, click the Login icon in the upper right hand corner.
When you see the login page, choose keycloak. This redirects the browser to our Identity and Access Management login page for CLOUDSUPPORTLAB. Use the ID and password provided to you by your instructor to login.
Once you login, use the navigation on the left to find and read articles. Start with Introduction to Cloud Computing for the Help Desk Analyst
A case has been setup for you in our Support Portal called osticket. Take a look at the Support Portal knowledge base article for tips on how to manage a ticket.